FAQ's

PARKING

Is there parking nearby?
There is no on-site parking. The nearest car park is Q-Park.

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ACCESSIBILITY

Is Acanteen wheelchair accessible?
Yes, we are wheelchair friendly.

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DOGS

Are dogs allowed?
Yes — well-behaved dogs are welcome in the lounge area. ​

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DO I NEED TO BOOK?
Walk-ins are always welcome, but booking is recommended for evenings, busy periods, and events.

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BOOKINGS & PRIVATE HIRE

Can I book a table?
Yes — especially recommended for evenings and weekends.

Do you offer private hire?
Yes, Acanteen is available for private hire for birthdays, celebrations, corporate events, and launches. Email bookings@acanteen.co.uk

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PAYMENTS AND PRACTICLE STUFF

What payment methods do you accept?
We accept card and contactless payments - NO CASH

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Is Acanteen family-friendly?
Yes during the day. Evening events may be 18+ — this will always be stated.

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Is Acanteen wheelchair accessible?
Yes

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Contact & Updates

How do I get in touch?
Via our Contact page, email, or social media DMs.

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Do you have mailing lists or event updates?
Yes — sign up to our mailing list to hear about events, tickets, and special offers first.

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HARASSMENT & RESPECT STATEMENT – Acanteen

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We want everyone to feel safe, welcome, and at ease in our space.

Acanteen operates a strict zero-tolerance policy toward harassment of any kind. We ask everyone to look out for one another. Friendships, connections, and shared moments often begin on our dancefloor — we love that — but please remember: most people are here to dance and enjoy themselves.

Respect that.
If you can’t, you’ll be asked to leave.

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DOOR POLICY

Acanteen proudly welcomes people who come with good energy and good intentions.

In line with our harassment policy, we operate a considered door policy. Our door team is there to help maintain a space where people feel safe, comfortable, and free to dance.

Please treat our door staff with respect at all times — on entry and exit.

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TOILET POLICY

Our toilets are not gender-assigned.

They are clearly marked as urinals or cubicles, and guests are welcome to use whichever space they feel most comfortable in.

That said, we are extremely clear:
Any behaviour that makes others feel uncomfortable, unsafe, or distressed will not be tolerated. Please use common sense, awareness, and respect when choosing which door to walk through.

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DRUGS POLICY

We do not condone drug use on our premises.

However, we understand the realities of nightlife. If you choose to take recreational substances before, during, or after your visit, please do so responsibly and with care — for yourself and for those around you.

Know your limits.
If you feel unwell, overwhelmed, or are worried about someone else, speak to a member of staff immediately. You’ll be met with support and care — never judgement.

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STAFF POLICY

Our staff are the heart of Acanteen. Without them, this space simply wouldn’t exist.

We expect all guests to treat our team with respect, patience, and kindness at all times.

Abuse — verbal or physical — toward staff will not be tolerated.

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VENUE & ACCESSIBILITY

Acanteen is a fully accessible venue, and our team works hard to ensure everyone’s safety and enjoyment.

If you have specific accessibility needs, please contact us in advance — we’re always happy to help.

Please respect the venue and one another, especially when the dancefloor is busy. Sensible behaviour keeps everyone safe and the vibe intact.

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WELFARE

Your safety comes first — always.

If at any point you feel unsafe, anxious, or concerned about someone’s behaviour, please let a member of our team know immediately. Issues will be handled discreetly, calmly, and efficiently.

This applies to customers, staff, promoters, and artists alike.

We’re all here to dance, connect, and enjoy the space — let’s keep it that way 💛